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Squaw Valley Lodge Operations, Safety Plans and Protocols

Below is general information for Squaw Valley Lodge Safety Plans and Protocols for Guest, Owners and Staff.  Prior to our reopening, each Squaw Valley Lodge room has been deep cleaned. After guests' departures, we will have additional safety steps that include stringent cleaning and disinfecting. We take our commitment to cleanliness and care very seriously and are working to ensure the wellbeing of our guests and staff.  For more detailed cleaning and employee training information click here.

 

Acknowledgement

Upon your arrival at Squaw Valley Lodge You will be asked to read and sign an Acknowledgement/Release letter asking questions about your health and recent contacts.
  • Have you or anyone in your party had COVID-19 within the last two weeks?
  • Have you or anyone in your party been in close contact with anyone who has or had COVID-19 within the last two weeks?
  • Are you or anyone in your party currently awaiting results from a COVID-19 test?
  • If any of the representations made above changes, I/we will immediately notify Squaw Valley Lodge.
If "Yes "is your answer to any of the health questions or you do not sign the Acknowledgement you will not be able to check into Squaw Valley Lodge. Safety for our guests, owners and staff is our top priority.


Quick Information for your Stay

  • Masks are mandatory in all public areas at the property per California state mandate.
  • All mid-stay housekeeping services are discontinued. Only departure cleans are available.
  • Sanitizing Stations are located throughout the hotel.
  • Maintenance staff will only enter occupied rooms in case of an emergency. 
  • Squaw Valley Lodge will not be giving out any items historically provided at the front desk, such as spa towels, DVDs, games, newspapers, etc.  
  • The Pool is closed for the season.
  • BBQs are open.
  • Ther Fitness Center is open and reservations are required.
  • The Spa Tubs, Steam Room, Sauna, Locker Rooms/Showers and Massage Therapy services are closed until further notice per California state mandate.
  • Tennis Courts are open, but racket rental is currently discontinued. A sign-up sheet is available to prevent overcrowding if demand proves it necessary. Guests will register with Front Desk.  
  • Lobby Coffee service has been discontinued until further notice. 
  • Ponderosa and Granite Chief Meeting rooms are closed until further notice.

 

 

Squaw Valley Lodge Common Area Plans and Set up

Front Desk and Check-in Procedures

  • Front Desk Staff are required to wear facial coverings at the Front Desk.
  • Workstations are six feet apart with acrylic barriers erected.  
  • Agents will ask guests to confirm the Credit Card on file as the one they would like to keep on record to minimize credit card transactions.
  • Only sanitized keys are distributed to guests.  Room Keys are disinfected upon return.
  • Squaw Valley Lodge will not be giving out any items historically provided at the front desk, such as spa towels, DVDs, newspapers, etc. 


Common Area Sanitizing Station Locations

Bell Carts 

  • No-touch paper towel dispensers and courtesy bottle of CDC/EPA List-N certified disinfectant are placed at bell cart collection points across the property.

Elevator Landings 

  • Hand Sanitizer stations are placed at every elevator landings across the property.

Lobby 

  • Hand Sanitizer stations are located near front desk and at the lobby elevator landing. 


Common Area Cleaning Programs 

Common Areas are cleaned between 7am - 10pm daily.

  • High Touch areas such as doorknobs, bars, handles, elevator buttons, front desk counter are sanitized hourly using CDC/EPA List-N certified disinfectant.
  • Public Bathrooms are sanitized hourly with CDC/EPA List-N certified disinfectant in addition to normal cleaning services. 
  • Locker room showers are closed but locker room toilets and sinks are open for guest use. They are sanitized every hour in addition to normal cleaning schedule. 
  • Stairwell railing and door handles are sanitized hourly.
  • Furniture is sanitized hourly.
 

Common Area Amenities​​​​

  • The Pool is closed for the summer season
  • BBQs are open.
  • The Fitness Center is open and requires reservations.
  • The Spa Tubs, Steam Room, Sauna, Locker Rooms/Showers and Massage Therapy services are closed until further notice per California state mandate. 
  • Tennis Courts are open, but racket rental is currently discontinued. A sign-up sheet is available to prevent overcrowding if demand proves it necessary. Guests will register with Front Desk. 
     

In Room Cleaning and Maintenance

Housekeeping  
  • All mid-stay housekeeping services are discontinued. Only departure cleans are available. No housekeeper will enter a unit until 24-hours after guests have departed. 
  • All paper products in room are converted to single use.
  • Magazines, note pads, pens, directories are all removed from units. 
  • Throw pillows, sashes, bed runners, decorative bedspreads, etc. will be removed from all rooms.
Maintenance 
  • Maintenance staff will only enter occupied rooms in case of an emergency. 
  • If the item is not critical to safety or health, maintenance will repair after the guest departs. 


Employee Safety and Training Plans 

All Squaw Valley Lodge Departments and Employees have gone through extensive Safety and Training Plans for hotel operations and are following strict guidelines for guest safety as well as their own. 


IMPORTANT NOTE: These plans and sources are being updated continuously. Granite Peak Management staff is monitoring many different resources and will update this plan whenever it is appropriate. These plans have been developed using various industry sources, including: 
  • Cal-OSHA COVID-19 Industry Guidance - Hotels and Lodging 
  • Cal-OSHA COVID-19 General Checklist for Hotel and Lodging Employers 
  • Guest Supply Hotel Re-Opening Checklist 
  • CHLA COVID-19 Clean and Safe Guidance for the Hotel Industry 
  • CHLA COVID-19 Clean and Safe Checklist 
  • County of Los Angeles Dept. of Public Health Protocols for Reopening of Swimming Pools in Shared Residential Facilities 


Cancel Policies and Waived Fees

During these changing times for travel when we do not know what exactly is happening next, Squaw Valley Lodge is providing flexibility for your bookings.
For new and existing reservations departing prior to November 20, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.


Additional Cancel Policy Details

  • Currently, reservations with departure dates after November 20, 2020 will be at standard Squaw Valley Lodge cancellation policies. This date and associated policies are subject to change.
    Group reservations are subject to the terms of their specific contract cancel policy. 
    
    
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