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Squaw Valley Lodge: Owners Page

Welcome to the login page for the Squaw Valley Lodge Homeowners.
  • Owners, Click Here to Make Your Reservation
  • Click Here to Visit the Squaw Valley Lodge Owners Association Page.
 
Owner's Hotline: 888-797-4853
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Continued Message from Dan Tester

Granite Peak Management upgraded to the newest version of our Property Management Software, Resort Data Processing.  This upgrade enabled us to also install their new booking engine IRMng, which features a robust Mobile reservation solution for both renters and owners.

For renters, this mobile solution is easier and faster to use, and integrates directly in real time with our Property Management System.  We anticipate a substantial increase in mobile reservations as a result of this investment.  This new booking engine also enables owners to view all reservations and make/change /cancel owner and owner's guest reservations via any device for their unit.  We think you will appreciate these new capabilities!
We have also initiated a complete revamp of our property website, squawvalleylodge.com.  It is built using responsive design, so one design works across all devices. Our new website will increase visitation, optimization, conversion and ultimately Rental Revenue.
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A Message from Jeff
Chamberlin:
Dear Valued Owners,
It is that time of year again where we're feeling the temperatures change and watching the skies for our first snowfall of the season. Driving into the Squaw Valley Lodge, I can see where the ski area has been blowing snow in preparation for opening day. It's a wonderful time to be in Olympic Valley.
I'd like to thank the staff and management at Granite Peak for volunteering their time on a cold Sunday morning in mid-October. Several members of GPM, including myself, volunteered in the Truckee River Cleanup Day. Our efforts were focused in Squaw Valley where we helped build "Beaver Dams" in Squaw Creek. These river birch dams mimic the effect of actual beaver dams and help trap debris and silt, keeping it here in the valley rather than allowing it to run into the Truckee river. It was a lot of hard work, but we love our valley and streams and want to keep them beautiful for years to come.
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FALL UPDATES
 
  • The Front Desk and Guest Services Team:
As you already know from our "Employee Spotlight" section in the newsletter Maggie O'Mahoney is the new Director of Rental Services. Her new position allows her to provide better consistency with customer service training for the reservations and front desk teams. Alongside of her (Julys Employee Spotlight!) is your Assistant Guest Services Manager, Nik Karapandzik. In addition to managing the evening shifts, Nik also has oversight of the night audit team and is our resident software guru. Consistency of service and seamless communications is a big factor in ensuring a great experience from booking through check-out. We are pleased to have both Maggie and Nik on our team!
 
  • Owner Parking Passes:
When Squaw Valley Lodge fills up, particularly if it is a snowy year, we request that all Owners display the Owner Parking Passes on their dashboards. This makes it easier for the staff to monitor the parking lot to ensure that only Owners and registered guests are using our parking garages.
* If you have not picked up your Owner Parking Pass, you may do so at the front desk anytime between now and December 1. After December 1, they will be mailed to the address we have on file for you.
 
  • Pet Reminders:
We love seeing your furry family visiting with you. It is always worth mentioning that Owners need to keep pets on leash at all times when walking through the public areas. And please remember to pick up after your pet outside as well. Thank you!
 
  • New Water Fountain:
In our efforts to stay environmentally-friendly, we have installed a new water fountain near the spa/locker rooms with a convenient bottle filler option. Along with that, we are eliminating plastic cups around the locker room and spa areas. Please bring your reusable water bottles to fill up for drinking and if you happen to forget them, we have some on sale at the front desk!
 
  • AAA Annual Inspection:
Every year, the Squaw Valley Lodge is inspected by AAA for our diamond ratings. These surprise inspections happen every year in October and we recently had our annual inspection. Overall, we are a solid Two Diamond rating with a lot of nice plusses in our favor; and I am very pleased to announce we received an "A" rating (the highest available) in Housekeeping and Maintenance scores. I am also pleased to see that we have had zero complaints filed with AAA members over the past year.

I always spend some time with our inspector afterward to get feedback on the resort and what we can do to maintain our favorable ratings and make improvements where feasible. Below I will summarize the most relevant information I received as feedback:
  • Room décor and some public spaces décor was marked lower (2.7 and 3.0 respectively) due to the age of the property, which is consistent with the feedback we receive from rental guests. We have started a program to replace the hallway carpeting in Buildings 1,2 and 3, so this should help our scores for next year.
  • Some sort of grab-and-go fresh Food and Beverage options would be a big plus for the resort and is something I would recommend considering if and when we look to renovate the lobby areas. There are several ways to accommodate this by adding a small convenience space with some healthy snacks, refrigerated staples (e.g. milk, yogurt, microwavable breakfast items, etc.) and small sundries (travel-size toothpaste, etc.).
  • Technology is a big focus for AAA in these inspections. All TV's should be HDTV (1080p) capable and, ideally, should be able to stream popular content providers (such as Netflix Hulu and Amazon Prime). USB charging outlets near the beds and in the bathrooms is also looked upon very favorably.
  • AAA always recommends adding in-unit, programmable safes to rental units as a convenience and anti-theft amenity. This amenity is also a benefit to the Owners as it limits the liability for theft to a maximum of $500 if the room has a safe for rental guests to use.
  • Other small recommendations include frames around the bathroom mirrors and nightlights in the bathrooms.
Squaw Valley Lodge is an ownership property and so some of the Owners are less concerned about our AAA rating; however, as a hotelier, I always appreciate the feedback we receive from our annual inspection as it helps us focus on areas where we could improve the overall experience for everyone, Owners and rental guests alike.
 
truckee-river-cleanup-day
Thank you.
Jeff Chamberlin, MBA, CCAM
Squaw Valley Lodge General Manager
 

 

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